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Systems Analyst 4-Support

Company name
Oracle Corporation

Boise, ID

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Systems Analyst 4-Support




Job #631213399

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor

s and Master

s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

DBA (Database Administrator)

Oracle DBA and Oracle Engineered Systems Expert


The DBA will use knowledge of database management products and services to support the IT infrastructure. This role requires the DBA to monitor and support Production Customer database operations, and provide database administration tasks to ensure timely delivery of quality IT Products and Services. Oracle RAC, Patching Grid Infrastructure, ASM, Clusterware, RDBMS and OEM would be required. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed upon objectives.

A thorough knowledge of IT concepts, strategies and methodologies as well as practices is essential.


Install and patch database engine software and related components

Support Engineered systems: Exadata, Exalogic and Supercluster technologies

Implement database changes for application releases and maintenance following established procedures and standards

Setup, Perform and monitor database backups for successful completion

Configure Data Guard databases, support, monitoring and rebuild standby DBs

Monitor database activity, performance, and capacity

Perform database performance tuning for Oracle Engineered Systems (indexing and optimizer strategies, stored procedures/triggers, partitioning, commit levels, rollbacks, locking schemes, temporary spaces/sort areas, and memory management)

Respond to problems quickly and document corrective action, requires remote access and 7x24 availability

Perform analysis and troubleshooting of queries using RDBMS toolsets; provide performance improvement recommendations

Provide operational patching and support 7x24 for customer's on the service

On-call 7x24, remote and onsite, support will be required.


Bachelor s Degree in Information Technology or Computer Science or equivalent work experience

Experience in multi-tier architecture environment required

High-level skills in database development/management software and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping;.

6 years work experience with production database administration

Fundamental understanding of computer networking, systems and database technologies.

Ability to handle multiple tasks

Excellent communications skills. (English required, Spanish Language a plus)

Oracle certifications are a plus

Experience with OEM, Grid control, RMAN and tape management systems

This position requires excellent verbal and written communication skills, strong customer service focus, and ability work in a team as well as independently, ability to learn on the fly, ability to follow procedures, and ability to suggest improvements to existing procedures asappropriate.


Oracle Database Administration versions 11g through current (multiple hardware platforms)

Oracle RAC, CRS, Data Guard experience required

Oracle installation, patch and upgrade within production environments.

UNIX administrative experience, Solaris 8 through current (Oracle Enterprise Linux, Red Hat Linux, HP-UX, AIX a plus) is desirable.

Oracle Enterprise Linux, Solaris, AIX, HPUX support would be a plus

Oracle Enterprise Manager knowledge required

Project Management skills involved as a participant but may lead some projects like patching.

Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the aggressive schedules required in a fast moving environment

Documentation skills for Incident, Change and Problem management required.


Any Oracle certifications a plus


Candidate will be responsible for delivering database administration and engineering system services to customers within the Oracle Operation Management Portal. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer s behalf. This service is delivered via remote support and the candidate should be able to work in an independent environment while interacting with other team members remotely.


There is no formal dress code for this position; however the candidate will be required to follow customer dress codes in the event that they will be asked to travel to the customer site.


Travel may be required for training or as needed at the customer s request. The candidate should have a valid driver s license and a passport for the ability to travel upon request.


The candidate should expect to have to work overtime on a regular basis; this would be dependent on the customer's project workload assigned. Work shift would be flexible. Support of customer s including 7x24 coverage. Weekend work required.






Systems Analyst 4-Support



Requisition ID:


Other Locations:

US-VA,Virginia-Reston, United States, US-CO,Colorado-Colorado Springs

Updated 04/14/2018

Company info

Oracle Corporation
Website :

Company Profile
Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems. It licenses database and middleware software, including database and database management, application server and cloud application, service-oriented architecture and business process management, business intelligence, identity and access management, data integration, Web experience management, portals, and content management and social network software, as well as development tools and Java, a software development platform; and applications software comprising human capital and talent management, customer experience and customer relationship management, financial management and governance, risk and compliance, procurement, project portfolio management, supply chain management, business analytics and enterprise performance management, and industry-specific applications software. The company also provides customers with rights to unspecified software product upgrades and maintenance releases; patches released; Internet access to technical content; and Internet and telephone access to technical support personnel. In addition, it offers servers; storage, networking, and virtualization software; operating systems, including the Oracle Solaris Operating System; management software to IT environments, such as public and private cloud computing environments; Oracle engineered systems; and hardware systems support solutions, including software updates for the software components, as well as product repair, maintenance, and technical support services. Further, the company provides consulting services in business and IT strategy alignment, enterprise architecture planning and design, initial product implementation and integration, and ongoing product enhancement and upgrade services; Oracle managed cloud services; and education services. Oracle Corporation was founded in 1977 and is headquartered in Redwood City, California.

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