EBS Applications DBA Technical - Systems Analyst 4-Support - Advanced Customer Services
EBusiness SuiteApplications DBA – EBS Technical
Resolve high level, very complex, or previously unknownissues requiring expert Technical knowledge of Oracle Ebusiness Suite R12 andFusion Applications
Your past expertise should lie in hands-on supportingApplications Tech Stack and performing Applications DBA role andrelated technologies
Performance tuning of the Applications Tech Stack is amust.
Experience with Oracle E-Business Suite R12and Weblogic server or other application servers is amust.
Core Oracle DBA with RAC skills a must.Experience with Exadata/Exalogic is preferred
Thorough knowledge of backup/recovery, patching, cloning,multi-tier install/upgrade
Expertise in troubleshooting and debugging all the tiers inthe applications tech stack
Advanced knowledge of UNIX OS and networking knowledgepreferred.
Prepare and present training programs designed to educatePremium Services employees and customers on technical topics
Work with the customer to establish plans for implementationof Advanced Application Configurations
Research technical and industry related issues in theEbusiness Area
Analyze root cause of difficult problems involving multipleApplications modules / Tech Stack
Manage SR queues and work with team members to jointlyresolve issues
Interface with SDM, CSM, Development during escalationsand expedite resolution
Perform patch validation, upgrades and installations inlab and customer instances
Identify and communicate pertinent Oracle alerts
Provide future direction and guidance on applicationdeployment plans
Perform regular status reviews of problems/issues
Interface with Oracle development, consulting and on-sitesupport
Perform trend analysis and initiate corrective actions
Be available to work in 24X7 capability and flexibility inwork schedule
Work from home possible; Upto 25% travel required.
BS/MS in Computer Science or equivalent with a background inIT
At least 10 years experienceas hands-on Oracle DBA and Applications DBA
Specific experience supportingFinancials/CRM/Supply Chain modules, Order Management, Procurement modules isan advantage.
Experience with large scaleimplementations at Customer locations
Good working experience withmiddle tier technologies (Web server, J2EE, Identity Management,OBIEE ) and Networking essential.
Sharp technical troubleshootingskills, good communication skills, project management skills and ability to go“above and beyond”
15-25% Travel Required
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor
s and Master
s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle
s core products, applications, and tools.
Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
US-CA,California-Menlo Park, US-CA,California-Rocklin, US-CA,California-San Francisco, US-CA,California-Oakland, US-CA,California-Palo Alto, US-CA,California-Sunnyvale, US-CA,California-Pleasanton, US-CA,California-Santa Clara, US-CA,California-Cupertino, US-CA,California-San Mateo, US-CA,California-Petaluma, US-CA,California-San Jose
Regular Employee Hire